Return and Refund Policy
- 30-Day Return Window: You can request a return within 30 days of receiving your item.
- Eligibility: The item must be in the same condition as received, slightly used or unworn, with tags, and in its original packaging. A receipt or proof of purchase is required.
- Initiating a Return: To begin the return process, please contact us through our contact form Contact Us . Include the correct order number in your request to ensure smooth processing.
- Return Address: Yocheved Segal, 1535 east 17th street, Brooklyn, NY. 11230, Apartment 4R.
- Return Shipping: Please note that return shipping expenses will be your responsibility.
Damages and Issues:
- Inspect your order upon reception and contact us immediately at our contact page Contact Us if the item is defective, damaged, or incorrect.
Exceptions / Non-Returnable Items:
- Perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, sale items, and gift cards cannot be returned.
Exchanges:
- To exchange an item, return the item you have and make a separate purchase for the new item once the return is accepted.
European Union 30-Day Cooling Off Period:
- If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification.
Refunds:
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
- If approved, you’ll be automatically refunded on your original payment method within 5 business days.
- If more than 10 business days have passed since we’ve approved your return, please contact us at our contact page.
Refunds and Reshipments:
- We strive to ensure that your shopping experience is satisfactory. You have the option to request a refund or reshipment for the following scenarios:
- Non-Delivery: If you have not received your ordered products within the guaranteed delivery time of 30 business days, you are eligible for a refund or reshipment.
- Wrong or Damaged Item: In the event that you receive the wrong or damaged item, we offer refunds or reshipments to rectify the issue.
- Cancellation within 6 Hours: Should you decide to cancel your order within 6 hours of purchase, you can request a refund.
Cancellation of Orders:
- We prioritize the swift processing and shipment of orders. Therefore, we can only accommodate order cancellations within 6 hours of purchase. To cancel your order, please utilize our contact form Contact Us .
- Ensure that you provide the correct order number to facilitate the cancellation process. Kindly note that requests without a valid order number will not be processed. Upon successful cancellation, any payment made for the order will be refunded to your original payment method.
We value your satisfaction as our customer and strive to provide timely and fair resolutions to any concerns you may have. Please feel free to reach out to us with any questions or requests, and we will do our best to assist you.
About Us
Address: Hazayit 164, Beit Gamliel, 7688000, Israel
Email: info@yesartyes.com
Contact Form: Get In touch Contact Us
Phone number: +972-52-5554756
Company Name: YesArtYes
Company Number: 025365040
Customer Service Hours: 09:00 - 17:00 Sunday - Thursday