Refund policy

Return & Refund Policy

We have a 30-day issue-based return policy, which means you have 30 days after receiving your item to report a problem with your order.

Returns & Eligibility

Because all of our products are made-to-order, we do not accept returns for:

  • Change of mind
  • Incorrect size selection
  • Personal preferences

Returns or replacements are only accepted if the item is:

  • Defective
  • Damaged during shipping
  • Incorrect (wrong item received)

How to Report an Issue

To report an issue, contact us at:
info@yesartyes.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

This helps us resolve your case quickly.

Damages and Issues

Please inspect your order upon arrival.

If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Resolution Options

If your claim is approved, we will offer one of the following:

  • Replacement (free of charge)
  • Full or partial refund

We aim to resolve all issues quickly and fairly.

Non-Returnable Items

The following are not eligible for returns:

  • Custom or made-to-order products (unless defective)
  • Perishable goods
  • Personal care items
  • Hazardous materials, flammable liquids or gases
  • Gift cards

Exchanges

We do not offer direct exchanges.

If your item qualifies under our policy, we will provide a replacement or refund.

European Union – Cooling Off Period

If your order is delivered within the European Union, you have the right to cancel your order within 14 days.

However, please note:

👉 This right may not apply to made-to-order or personalized items, in accordance with applicable consumer protection laws.

Refunds

Once your request is reviewed:

  • Approved refunds are issued to your original payment method
  • Processing time: up to 10 business days

Please allow additional time for your bank or card provider to process the refund.

If more than 15 business days have passed since approval, contact us at:
info@yesartyes.com

Non-Delivery

If your order has not arrived within 30 business days, you may request:

  • A replacement, or
  • A full refund

Order Cancellation

Orders can be cancelled within 2 hours of purchase only.

After this time, orders enter production and cannot be cancelled.

Contact Information

Company Name: YesArtYes
Company Number: 025365040

Address:
Hazayit 164, Beit Gamliel, 7688000, Israel

Email: info@yesartyes.com
Phone: +972-52-5554756

Customer support is available 24/7, with responses typically within 24 hours.